Given the current state of housing manufacturing in North America and world-wide, very few in our industry have the luxury of supporting duplicate operations. Because of this, The Koskovich Company™ operations based in Rochester, MN are transferring to the MiTek® manufacturing facility in St. Charles, Missouri, U.S.A by the end of May 2009.
MiTek recognizes that The Koskovich Company gained its reputation by building highly-technical and robust equipment while also providing excellent service, and we have every intention of continuing that legacy.
What does this mean to you?
Only that you need to change The Koskovich Company contact information in your address book! We will continue to sell and support all Koskovich equipment and software. Several Koskovich employees are remaining as remote employees and will prove to be invaluable in accomplishing a smooth transition.
To contact someone for support of existing Koskovich equipment, use the contact information shown here. The existing phone number for The Koskovich Company forwards calls to the U.S. MiTek Machinery Division Customer Service department in St. Charles, Missouri.
· For U.S. Customers:
Contact MiTek Machinery Division Customer Service
o By calling the existing MiTek toll-free number (800) 523-3380,
o By calling the existing TKC numbers (507) 286-9209 or (888) 261-0519, or
o By sending an e-mail to email@example.com.
· For Canadian Customers:
Contact MiTek Machinery Customer Service in Calgary at (403) 450-5027.
· For Australian Customers:
Contact MiTek Machinery Customer Service in Melbourne at 011 61 387 95 8877.
Getting Technical Support and Parts
Getting replacement parts will be just as easy as ever. All of the parts previously stocked in Rochester have been moved to MiTek’s existing machinery location in St. Charles, MO. MiTek Canada and MiTek Australia are stocking inventory as well.
For repair of existing control cards, contact MiTek at the numbers above. You will be given a Returned Goods Authorization (RGA) form that will explain how to ship the damaged card to MiTek and receive a replacement or repair. Please do not ship anything to The Koskovich Company’s previous location.
MiTek will continue to offer the existing line of Koskovich machinery, which includes the MatchPoint Planx™ and Omni-Miser™ linear saw. New equipment will show both the MiTek and Koskovich branding. Please contact MiTek at (800) 523-3380 and ask for Greg Pritchett to inquire about Koskovich or any MiTek equipment, or contact your local MiTek Sales Manager.
301 Fountain Lakes Industrial Drive
St. Charles, MO 63301