Customer Satisfaction Survey
First Name*
Surname*
Company*
Job Title*
Thank you for taking the time to give us important feedback.  It will take you just a few minutes to complete and is a valuable way in which we are able to monitor the continuing levels of service that we are providing you.
 
General
 
Speed of telephone response
Telephone manner

To register your feedback on our Technical Support, please complete the following questions.  
 

Technical Support

 
Computer hardware supply (where applicable)      

Help desk response time      

Help desk solutions

Availability of training courses

Quality of training

Productivity of customer support visits

Software installation process
 
Software
 
Does the software satisfy your current business needs?
Is MiTek developing software to meet your future business needs?
Overall quality of software
Quality and availability of release notes and software manuals
 Order Intake/Internal Sales
 
Response
 Knowledge of product range
 Resolution of complaints
 
Delivery of Goods
 
Delivery time
 Accuracy of order
 Condition of order
 
Machinery Sales
 
Do you envisage that you may invest in new manufacturing equipment in the:
Range of Products
Response to enquiry
Product Information
Suitability of Delivery Times
Competence of Installation
Provision of Manuals
Operator Training
Reliability of New Equipment
 
Machinery Service/Breakdown
 
Response to enquiries
Quality of service/repair
Health and safety compliance
Resolution of complaints
 
Roof Truss / Posi-Joistâ„¢ Design Service
 
Do you use this service?
Response to enquiry
Quality of output
Lead time acceptability
Remedial Service
Design Solutions
Response to complaints
 
In Summary
 
Do you consider MiTek Industries Ltd to be a complete solution provider to the truss industry?
Has the service that you have received from MiTek Industries Ltd over the last 6 months:
Is there any specific area not mentioned previously that you strongly feel should be addressed?
Any other comments?
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