MiTek Training Brochures 

2013 

FIETA Accreditation No:  064
Table of Contents

 

 

Overview

Roofing Concepts and Products

Roofing Concepts and Products Course

Roof Technology

Introduction to Roof Technology Course

MiTek 20/20 Software Suite

20/20 Beginners Course

20/20 Intermediate Course

20/20 Advance Course

PrimeCAD Course

Ultra Span Course

Roof Truss Manufacturing

Roof Truss Manufacturing Environment

Saws

Jigging

Training Administration

Booking Procedure

Delegate Information Form

Overview

MiTek Industries SA (Pty) Ltd, a FIETA (Forestry Industry Education Training Authority) Accredited Training Provider, specialises in the delivery of skills courses for the development and application of MiTek products and software.

MiTek undertakes to use the workplace as an active learning environment and to provide customers wherever possible with the opportunities to acquire new skills.

The following outlines courses presented:

Course

Regions

Duration

Roofing Concepts and Products

 

 

o   Roofing Concepts and Products

(GP, WC)

1 day

Roof Technology

 

 

o   Introduction to Roof Technology

(GP, WC)

3 days

MiTek 20/20 Software Suite

 

 

o   20/20 Beginners

(GP, WC)

3 days

o   20/20 Intermediate

(GP, WC)

3 days

o   20/20 Advance

(GP)

4 days

 

o   PrimeCAD

o   Ultra Span

     (on Request)

     (on Request)

1 day

1 day

Roof Truss Manufacturing (maximum 6 delegates per day per course)

o   Roof Truss Manufacturing Environment

(GP,ZN,WC,EC)

1 day

o   Saws

(GP,ZN,WC,EC)

1 day

o   Jigging

(GP,ZN,WC,EC)

1 day

 

MiTek will assist customers with identifying the appropriate training intervention required to build their skills compliment.

 

 

 



 

Roofing Concepts and Products Course

Rationale:

This course is designed to assist candidates with gaining an understanding of basic Roofing concepts and MiTek products.

Target Population:

Sales Representatives.

Pre-requisites:

Candidates entering this course are competent in:

·         Grade 12 / Matric (Maths)

Learning Outcomes:

Candidates who have completed this course should be able to demonstrate an basic understanding of the following concepts:

·         Design Framework (Design Codes used in Timber Roofing)

·         Design Environment (People and Responsibilities in the Roofing Industry)

·         Structural Material

·         Roofing Terminology

·         Framing and understanding of roof geometry

·         Bracing

·         MiTek Products

Structure:

1 day, NO assessment

A learner guide will be given to all candidates with exercises for completion during the course.

Duration: 

Course:

1 Day

Cost:

R1,000.00 per person per day

(VAT Inc)

Regional / Onsite Training
(on request) :

Minimum of 6 candidates per session

Trainer’s Travelling and accommodation costs will be for the customer’s account

Bookings:

Email:  sa-training@mitek.co.za

Tel:  011-237-8700

Fax:  011-237-8735

 

 


 

Roof Technology


 

Introduction to Roof Technology Course

Rationale:

This course is designed to assist the candidates with gaining an understanding of concepts in the roofing industry.

Target Population:

Entry level / Junior estimators.

Pre-requisites:

·         Grade 12 / Matric (Mathematics)

·         2 months Truss plant experience.

Learning Outcomes:

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

 

§     Design Framework

§     Design Environment

§     Structural Material

§     Roofing Terminology

§     Framing and understanding of roof geometry

§     Trigonometry

 

§     The Theory of Structures

§     Loads & Forces

§     Bracing

§     Measuring Sundry Material

§     Manufacture and Design of Nail Plated Trusses

§     Erection of Prefabricated Trusses

 

Duration:

Regional Training
(on request) :

 

2.5 days, 0.5 day Assessment

Minimum of 6 candidates per session

Trainer’s Travelling and accommodation costs will be for the customer’s account

Structure:

The courses will be presented in a workshop session format, this course is not aligned to any unit standard or qualification structure, a marked assessment exercise will be introduced at the end of the program, the objective of the exercise will be to

·         Allow the candidate to gauge their understanding and identify areas of development.

·         Provide the mentor/ plant owner with an understanding of the candidates learning and establish their development path

·         Establish a minimum standard for progression to the next level.
(The 70% mark will remain a prerequisite for progression to the next level).

Cost:

R3,000.00

(R1,000.00 per person per day VAT Inc)

 

Bookings:

Email:  sa-training@mitek.co.za
Tel:  011-237-8700
Fax:  011-237-8735

 

 



20/20 Beginners Course

Rationale:

This course is designed to assist the candidates developing a Basic understanding of the MiTek 20/20 Software Suite for the design of roof structures.

Target Population:

Entry level / Junior estimators.

Pre-requisites:

§     Grade 12 / Matric (Mathematics)

§     ITC Designer / Estimator Course or Introduction to Roof Technology Course

§     2 months MiTek 20/20 Software Suite exposure (recommended)

Learning Outcomes:

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

§     Job Processing

§     Layout Design

§     Basic Engineering

§     Auto Takeoff (Sundries & Bracing)

§     Site Documentation

§     Estimation & Reports

§     Data Maintenance

Duration:

Regional Training
(on request) :

 

2.5 days, 0.5 day Assessment

Minimum of 6 candidates per session

Trainer’s Travelling and accommodation costs will be for the customer’s account

Structure:

All 20/20 courses will be presented in a workshop session format, these courses are not aligned to any unit standard or qualification structure, a marked assessment exercise will be introduced at the end of the program, the objective of the exercise will be to

·         Allow the candidate to gauge their understanding and identify areas of development.

·         Provide the mentor/ plant owner with an understanding of the candidates learning and establish their development path

·         Establish a minimum standard for progression to the next level.
(The 70% mark will remain a prerequisite for progression to the next level).

Bookings:

Email:  sa-training@mitek.co.za
Tel:  011-237-8700
Fax:  011-237-8735

 


 

20/20 Intermediate Course

Rationale:

This course is designed to assist the candidates with developing their understanding of the application of intermediate design concepts and engineering analysis using the MiTek 20/20 Software Suite for the design of roof structures.

Target Population:

Junior Estimators and Designers.

Pre-requisites:

§     Grade 12 / Matric (Mathematics)

§     20/20 Beginners Course completed in the past 3 semesters.

§     Workplace Application of 2 months on Beginners level.

Learning Outcomes:

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

 

1)     Open a Project

2)     Export to Layout

3)     Wall Input & Edits

·         Column

·         Chimney

·         Curved

·         Mono

·         Poly End

4)     Planes Input & Edits

·         Unknown Pitch Method

·         Tray Ceilings

·         Polynesians

5)     Truss Input & Edits

6)     Design Tools

7)     Analyse Roof Trusses

·         Basics

·         Wind Loading & Design Info

8)     Design and analyse individual truss components

·         Optimised Web Configuration

·         Optimised material

·         Modify Cantilever / Internal Support

·         Add / adjust concentrated loads

·         Splicing

9)     Engineering Tools

10)  AutoTakeoff

11)  Manual Bracing

12)  Inserting the sundries as required for estimation

13)  Create quotes

14)  Create production reports

15)  Archive Jobs

16)  Running Cleanups

Duration:

Regional Training
(on request) :

 

2.5 days, 0.5 day Assessment

Minimum of 6 candidates per session

Trainer’s Travelling and accommodation costs will be for the customer’s account

Structure:

All 20/20 courses will be presented in a workshop session format, these courses are not aligned to any unit standard or qualification structure, a marked assessment exercise will be introduced at the end of the program, the objective of the exercise will be to

·         Allow the candidate to gauge their understanding and identify areas of development.

·         Provide the mentor/ plant owner with an understanding of the candidates learning and establish their development path

·         Establish a minimum standard for progression to the next level.
(The 70% mark will remain a prerequisite for progression to the next level).

Bookings:

Email:  sa-training@mitek.co.za
Tel:  011-237-8700
Fax:  011-237-8735

 


 

20/20 Advance Course

Rationale:

This course is designed to assist the candidates with developing their understanding of advanced engineering analysis for the MiTek 20/20 Software Suite for the design and engineering of roof structures.

Target Population:

Senior estimators and designers.

Pre-requisites:

§     Grade 12 / Matric (Mathematics)

§     20/20 Intermediate Course completed in the past 3 semesters.

§     Workplace Application of 2 months on Intermediate level.

Learning Outcomes:

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

 

§     Layout & Engineering: 

·                     Advanced Worklines & planes:

o    Beam Input (MII Beam Program)

o    Polynesian with valleys

·                     Eaves beams & Windloads:

o    Cantilvered Hip,

o    Box gutter pointload

o    Attics

o    Attic accidents / dormer

·                     Different Pitches:

o    Poly End Roof

·                     Advance Design Considerations:

o    Rafter Bearing Roof

o    Piggyback (Height)

o    Canopy (Wind)

·                     Vierendeel (BC point loads)

Duration:

Regional Training
(on request) :

 

3 days, 1 day Assessment

Minimum of 6 candidates per session

Trainer’s Travelling and accommodation costs will be for the customer’s account

Structure:

All 20/20 courses will be presented in a workshop session format, these courses are not aligned to any unit standard or qualification structure, a marked assessment exercise will be introduced at the end of the program, the objective of the exercise will be to

·         Allow the candidate to gauge their understanding and identify areas of development.

·         Provide the mentor/ plant owner with an understanding of the candidates learning and establish their development path

·         Establish a minimum standard for Completion of the MiTek 20/20 Software Suite.

Bookings:

Email:  sa-training@mitek.co.za
Tel:  011-237-8700
Fax:  011-237-8735

 


 

PrimeCAD Course

Rationale:

This course is designed to assist candidates with the understanding of the PrimeCAD software to create precision drawings.

Target Population:

Estimators / Designers.

Pre-requisites:

Candidates entering this course are competent in:

·         Grade 12 / Matric (Mathematics)

·         At least 20/20 Beginners course

Learning Outcomes:

 

 

 

 

Structure:

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

·         The application environment, its functionality and system defaults

·         Required Site Drawings

 

A candidate guide will be given to all candidates with exercises for completion during the course

Duration: 

Regional Training
(on request) :

1 Day, NO assessment

Minimum of 6 candidates per session

Trainer’s Travelling and accommodation costs will be for the customer’s account

Bookings:

Email:  sa-training@mitek.co.za
Tel:  011-237-8700
Fax:  011-237-8735

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ultra Span Product Course

Rationale:

This course is designed to assist candidates with gaining an understanding of the Ultra Span range of products and their application in the roofing industry.

Target Population:

Estimators / Designers / Erectors.

Pre-requisites:

Candidates entering this course are competent in:

·         Grade 12 / Matric (Mathematics)

·         20/20 Software courses

Learning Outcomes:

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

·         Admin / Ordering / Transportation   

·         Price maintenance of material

·         Product General & identification of material

·         Bracing

·         Installation / erection

·         Practical application

Structure:

A candidate guide will be given to all candidates with exercises for completion during the course

 

Duration: 

Regional Training
(on request) :

 

1 Day, NO assessment

Due to the practical side of this training we offer it at MiTek premises. However if you have the facility to host the practical and theory of this training course we can discuss that further.   

 

Bookings:

Email:  sa-training@mitek.co.za

Tel:  011-237-8700

Fax:  011-237-8735

 

 

 

 

Roof Truss Manufacturing


 

Roof Truss Manufacturing Environment

Rationale

This course will enable people to demonstrate an understanding of the timber roof truss manufacturing environment, whilst adhering to other agreed standards pertaining to performance, safety, quality, and good environment.

Target Population

Manufacturing staff

Pre-requisites

·         Mathematical and communication skills NQF Level 1.

·         Exposure to basic activities of the timber roof truss manufacturing process and procedures of the relevant workplace.

·         Exposure to health and safety measures equivalent to NQF level 1 requirements. 

Learning Time

·         8 Hours

Learning Outcomes:

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

·         Industry Terminology

·         Materials and Equipment

·         Roof Truss Production Flow

·         Manufacturing Documents & Recordkeeping

Structure:

Formal Learning Course – Theory
(1 day)

Assessment only after a minimum
3 month period of workplace application

A candidate guide will be given to all candidates with exercises for completion during the course

Duration: 

Course:
Assessment:

1 Day
1 Day 

Cost:

R1,000.00 per course day (VAT Inc)

R1,000.00 per assessment day (VAT Inc)

Onsite Training / Assessment:

Maximum of 6 candidates per day

Trainer’s Travelling and accommodation costs will be for the customer’s account

Bookings:

Email:  sa-training@mitek.co.za

Tel:  011-237-8700

Fax:  011-237-8735

 


 

Saws

Rationale

This course will enable candidates to cut and prepare materials for use in truss manufacturing.

Target Population

Saw Operators

Pre-requisites

·         Mathematical and communication skills NQF Level 2.

·         Exposure to basic activities of the timber roof truss manufacturing process and procedures of the relevant workplace.

·         Exposure to health and safety measures equivalent to NQF level 2 requirements. 

·         Knowledge of housekeeping principles

Learning Time

·         8 Hours

Learning Outcomes

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

·         Equipment Specification

·         Material Selection

·         Calibration & Saw Setup

·         Cut timber

Structure:

Formal Learning Course – Theory
(1 day)

Assessment only after a minimum
3 month period of workplace application

A candidate guide will be given to all candidates with exercises for completion during the course

Duration: 

Course:
Assessment:

1 Day
1 Day

Cost:

R1,000.00 per course day (VAT Inc)

R1,000.00 per assessment day (VAT Inc)

Onsite Training / Assessment:

Maximum of 6 candidates per day

Trainer’s Travelling and accommodation costs will be for the customer’s account

Bookings:

Email:  sa-training@mitek.co.za

Tel:  011-237-8700

Fax:  011-237-8735

 

 

 

Jigging

Rationale

This course will enable candidates to assemble and manufacture nail-plated timber roof trusses pertaining to good performance, quality and safe environment.

Target Population

Jigging Operators

Pre-requisites

·         Mathematical and communication skills NQF Level 2.

·         Exposure to basic activities of the timber roof truss manufacturing process and procedures of the relevant workplace.

·         Exposure to health and safety measures equivalent to NQF level 2 requirements. 

·         Knowledge of housekeeping principles

Learning Time

·         8 Hours

Learning Outcomes

Candidates who have completed this course should be able to demonstrate an understanding of the following concepts:

§     Jigging Specification

§     Jigging Material Selection

§     Jigging Setup

§     Assembly 

Structure:

Formal Learning Course – Theory
(1 day)

Assessment only after a minimum
3 month period of workplace application

A candidate guide will be given to all candidates with exercises for completion during the course

Duration: 

Course:
Assessment:

1 Day
1 Day

Cost:

R1,000.00 per course day (VAT Inc)

R1,000.00 per assessment day (VAT Inc)

Onsite Training / Assessment:

Maximum of 6 candidates per day

Trainer’s Travelling and accommodation costs will be for the customer’s account

Bookings:

Email:  sa-training@mitek.co.za

Tel:  011-237-8700

Fax:  011-237-8735

 



Booking Procedure

To ensure that a booking is administrated in an efficient manner, the following procedure must be followed:

·         A skills development planning form will be distributed to assist with the identification of your training requirements for the year.  Preliminary bookings will be made as per the returned schedule.

·         Upon receipt of the ‘Delegate Information Form’ and ‘Proof of Payment’, a booking confirmation will be issued - no booking will be confirmed unless these documents have been received. 

 

Should you be unable to keep your booking please let us know at least 3 working days prior to commencement of the training, as a 'no show' fee of R500.00 will be payable. Naturally circumstances are sometimes such that this is not possible; however, with delegates on waiting lists for some of our courses we will appreciate your assistance so that we may accommodate as many people as possible.

Program Admission

Candidates who wish to attend MiTek courses must adhere to the prerequisite requirements as set out per selected course. No Exceptions.

Course Format

The course will be presented in two formats:

Type

Objective

Requirement

Skills Course

Attendance of a learning session to gain an understanding of the concepts

Attendance of Course

Skills Course & Assessment

Attendance of a learning session to gain an understanding of the concepts and to prove competence against a set of learning criteria

Attendance of Course.

Successful completion of Assessment

What you need to bring with you

Each delegate will be required to bring the following items:

Software Training:

  • P.C. – computer ‘box’, screen, keyboard, mouse, cables or a Laptop etc. (relevant MiTek software installed)
  • A Scientific Calculator with Trig. Functions (Tan, Cosine etc.) - all courses.

Manufacturing Training (onsite)

  • Availability of equipment for training
  • Personal Protective Equipment

Special dietary requirements

A light lunch is served each day. Please let us know when booking should you have any special dietary requirements.


 

Accommodation

Travel and accommodation arrangements and costs remain the responsibility of the customer.  A list of accommodation venues, in and around our training venues are available, please contact us if required.

 

Customer Specific Training

We provide customer specific training on request. 
A minimum of 6 candidates per session are required.
The Trainer’s travelling and accommodation costs will be for the customer’s account.

NO assessments are done.
NO Certificates will be issued.

 

One on One Training - At MiTek premises

We also provide customers with one-on-one training on request; this will be held at MiTek Premises. We require two weeks notice to allow us time to prepare for the training. 

NO assessments are done.
NO Certificates will be issued.

 

Certificates

All candidates attending a Structured Training Course will receive a “Certificate of Attendance”.
If a course has an assessment, the candidate can willingly complete this assessment.
On successful completion of the assessment, with a pass rate of 70% and above, the candidate will receive a “Certificate of Completion”.

Please note:
Certificates are only an indication of the candidate’s ability on the specified Course attended / completed, and DO NOT certify the candidate as either a competent Estimator nor a competent Designer.



 


DELEGATE INFORMATION

Information on delegate who will be attending training. This information is needed to register the delegate for the training and for attendance certificate details.

Title

 

Job Title

 

First Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Surname

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date of Birth

 

Telephone number (Work)

 

Identity / Passport No.

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone number (Cell)

 

Fax number (Work)

 

E-mail address

 

Sex

  Male                            Female

Race           African                 Coloured      Indian     White     Other:

Company Name

 

Dietary requirements

 

Department

 

 None

   Kosher

  Halaal

 Vegetarian

Your supervisor / Manager’s Name

 

COMPANY ADDRESS AND INVOICING INFORMATION
Detail on the company, division and financial contact person who will receive the invoice.

Company Name

 

Division

 

VAT Registration number

 

Contact Name and Surname

 

Position in company

 

Telephone number (Work)

 

Fax number (Work)

 

Telephone number (Cell)

 

E-mail address

 

Physical Address:

Postal Address:

BOOKING DETAILS
(Select course details and preferred dates.)

Course Description

Period

Cost
(Inc VAT)

Dates

Purchase Order Number

     Roofing Concepts & Products

1 day

R1,000.00

 

 

 

 

 

 

 

     Introduction to Roof Technology

3 days

R3,000.00

 

 

 

 

 

 

 

       20/20 Beginners

3 days

 

 

 

       20/20 Intermediate

3 days

 

 

 

       20/20 Advance

4 days

 

 

 

On request Training only

 

 

 

 

       PrimeCAD

1 day

 

 

 

       Ultra Span

1 day

 

 

 

Manufacturing Training (maximum 6 delegates per day per course)

       Roof Manufacturing Environment

1 day

R1,000.00

 

 

       Saws

1 day

R1,000.00

 

 

      Jigging

1 day

R1,000.00

 

 

      RME / Saws / Jigging Assessment

1 day

R1,000.00

 

 

Please tick to confirm that I comply with the entry-level requirements for attendance of the course:

 I have arranged my own transport to and from the MiTek offices.                    Require an accommodation List from MiTek.

 I have and will bring a computer with the relevant software loaded.                 A minimum of two months exposure to the Roofing Industry.

 Basic use of the 20/20 software (2 month at least) and Computer literacy       Previous course passed with 70% +

 Comply with Fundamental Knowledge requirement  (Competent on IRT course or ITC Basic Course)

Name: ____________________             Signature: __________________               Date: _______________________


Schedule & Pricelist

 

Semester 1

Region

Description

Period

Cost

Start Date

End Date

GP

Introduction to Roof Technology

3 days

R3,000.00

12/02/2013

14/02/2013

WC

Introduction to Roof Technology

3 days

R3,000.00

12/02/2013

14/02/2013

 

 

 

 

 

 

GP

20/20 Beginners

3 days

-

12/03/2013

14/03/2013

WC

20/20 Beginners

3 days

-

12/03/2013

14/03/2013

 

 

 

 

 

 

GP

20/20 Intermediate

3 days

-

16/04/2013

18/04/2013

WC

20/20 Intermediate

3 days

-

16/04/2013

18/04/2013

 

 

 

 

 

 

GP

20/20 Advance

4 days

-

14/05/2013

17/05/2013

 

 

 

 

 

 

Semester 2

Region

Description

Period

Cost

Start Date

End Date

GP

Introduction to Roof Technology

3 days

R3,000.00

16/07/2013

18/07/2013

WC

Introduction to Roof Technology

3 days

R3,000.00

16/07/2013

18/07/2013

 

 

 

 

 

 

GP

20/20 Beginners

3 days

-

13/08/2013

15/08/2013

WC

20/20 Beginners

3 days

-

13/08/2013

15/08/2013

 

 

 

 

 

 

GP

20/20 Intermediate

3 days

-

10/09/2013

12/09/2013

WC

20/20 Intermediate

3 days

-

10/09/2013

12/09/2013

 

 

 

 

 

 

GP

20/20 Advance

4 days

-

15/10/2013

18/10/2013

 

 

 

 

 

 

Training will be presented on requests from the customers, provided that we have enough interested parties (a minimum of 6 people):

ALL REGIONS

PrimeCad

1 day

-

 

 

ALL REGIONS

Ultra-Span

1 day

-

 

 

 

 

 

 

 

 

ALL REGIONS

Roofing Concepts & Products

1 day

R1,000.00

 

 

 

 

 

 

 

 

Manufacturing Training (maximum 6 delegates per day per course)

 

Training will be presented as per the requirements of the customer at their nominated date and venue:

 

 

 

 

 

 

Manufacturing:  Roof Truss Manufacturing Environment

1 day

R1,000.00

 

 

Manufacturing:  Saws

1 day

R1,000.00

 

 

Manufacturing:  Jigging

1 day

R1,000.00

 

 

Manufacturing:  Assessment

1 day

R1,000.00

 

 

 

 

 

 

 

 

 

Standard Terms & Conditions

1.      Confirmation of Bookings

1.1.      Once a Booking Request Form has been completed and submitted by the client, Mitek Industries SA (Pty) Ltd. will send a Course Confirmation Form to the client. This form will contain the relevant course information required for registration, attendance and payment.

2.      Payment Terms

2.1.      Payment of course fees to be submitted to MiTek Industries SA (Pty) Ltd.

3.      Excluded from Pricing

3.1.      All pricing is exclusive of travelling, accommodation and subsistence allowances.

4.      Registration and course attendance

4.1.      Registration takes place at 8:00. Delegates are to complete the Attendance Register each morning on arrival.

4.2.      Training starts promptly at 8:30 and finishes at 16:30. These times may be extended due to customised courses or by special arrangement.

4.3.      Delegates may not be accompanied by anybody, with the exception of delegates who are physically or otherwise impaired and/or where prior arrangements have been made.

5.      Re-scheduling of courses

5.1.      MiTek Industries SA (Pty) Ltd. reserves the right to reschedule, cancel or change the venue of courses at its discretion. Should this be the case, the client will be advised at least two working days in advance via fax / email and telephonically.

5.2.      MiTek Industries SA (Pty) Ltd. cannot be held responsible should a delegate:

5.2.1.      be booked on the wrong course by the Client or an authorised employee;

5.2.2.      be on an inappropriate level or version;

5.2.3.      not have the required pre-requisites as stated in the relevant course outlines.

6.      Course Cancellations

6.1.      All cancellations are to be received in writing by MiTek Industries SA (Pty) Ltd.

6.2.      Where cancellations are received 3 working days or less prior to the course, a fee of R500.00 will be charged.

6.3.      Delegates not arriving for a course will be charged a cancellation fee of R500.00.

6.4.      Cancellations received more than 3 working days prior to the course will not be charged.

6.5.      Cancellation fees will be waived if an approved alternative delegate attends.

6.6.      Refunds of any monies resulting from the above must be applied for in writing and will be at the executives’ discretion only.

7.      Re-attendance of Courses

7.1.      Based on the discretion of MiTek Industries SA (Pty) Ltd., a delegate may re-attend a course for examination purposes.

7.2.      The delegate must bring the original manual along for re-attendance. In the event of this not happening, an additional fee will be charged for manuals and course material reissued to the delegate where this is possible and at management’s discretion.

7.3.      MiTek Industries SA (Pty) Ltd. reserves the right to limit the number of delegates who re-attend a specific course. This is also based on availability of seats and subject to a minimum number of delegates per course.

8.      Delegate’s Responsibilities

8.1.      MiTek Industries SA (Pty) Ltd. reserves the right to exclude delegates from attending a course due to disorderly conduct. No offensive or discriminatory language and/ or behaviour will be tolerated.

8.2.      MiTek Industries SA (Pty) Ltd. reserves the right to exclude delegates from attending a particular course due to pre-requisites not being met. Refer to the pre-requisites on our course outlines.

8.3.      MiTek Industries SA (Pty) Ltd. reserves the right to exclude delegates from attending a particular course should a delegate arrive late.
The cut-off time is 30 minutes after training has commenced on all training days, unless an arrangement for exceptional cases has been made with management beforehand.  This is to avoid disrupting the class.

8.4.      MiTek Industries SA (Pty) Ltd. cannot be held responsible where negligent behaviour has resulted in loss or damage to the property of the delegate.

8.5.      It is the delegate’s responsibility to ensure that the correct course and version is attended. The same applies for examinations written.

8.6.      Delegates are encouraged to immediately discuss any problems with the lecturer / operations manager / branch manager / operations executive. Should this request not be handled satisfactorily, please forward the details to the Technical Services Manager, MiTek Industries SA (Pty) Ltd.

9.      Housekeeping Rules

9.1.      Messages will be forwarded to the delegates where possible.  Please try to limit these as well as the duration of follow-ups.

9.2.      Smoking will only be allowed outside in designated smoking areas.

9.3.      Cellular phones are to be switched off during training hours.  If permission has been granted beforehand, a delegate will be allowed (in exceptional cases) to leave the cell phone on during training – calls to be taken outside the classroom.

9.4.      Valuables (including course material) should be secured at all times. 

10.     Course Material

10.1.     Reference material and/or training manuals may not be copied or duplicated under any circumstances.

10.2.     Manuals and course material given to delegates attending courses are subject to copyright laws and as such may under no circumstances be copied or distributed without the express written permission of the copyright holder or author.

11.     Examinations

11.1.     Every effort is made to provide our delegates with a high-quality learning experience and to assist them in examination preparation.  However, MiTek Industries SA (Pty) Ltd. cannot guarantee that a delegate will pass an examination and cannot be held responsible in this regard.  MiTek Industries SA (Pty) Ltd. cannot be held responsible for conditions beyond its control such as, Service Providers not downloading the correct software or Telecommunication line problems etc.

12.     Annual Price Review

12.1.     Annual price review - MiTek Industries SA (Pty) Ltd. reviews its pricing annually during December of every year and hereby reserves the right to implement new price lists effective from 1 January each year. Ad hoc price increases due to exchange rate fluctuation and Service Provider cost changes will be passed on as and when applicable.

13.     Exchange Rate Fluctuations

13.1.     MiTek Industries SA (Pty) Ltd. reserves the right to change its pricing caused by exchange rate fluctuations where these materially affect the price of services, exam or course offerings.

14.     Disclaimer

14.1.     Presentation and/or attendance of courses and/or examinations are subject to these Standard Terms and Conditions, which exclude liability for loss of or damage to any person(s) and /or property, whether or not such loss and/or damage has been caused by any negligence of MiTek Industries SA (Pty) Ltd, its employees, agents, partners, representatives, service providers and/or sub-contractors.